FAQs

Q: Where do you ship from?

A: To offer you the most unique and creative lighting at the best prices, we ship all orders directly from Hong Kong.

 

Q: How long will it take to get my order?

A: We know you're excited to get your items! Please allow 1-3 business days for our team to process and pack your order. After it ships, you can expect delivery to take approximately 7-15 business days, depending on your location.

 

Q: How can I track my order?

A: Once your order has shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this number to follow your package's journey.

 

Q: What is your return policy?

A: We want you to love your decor! If your item arrives damaged, defective, or you're not 100% satisfied, please contact us at [Your Support Email] within 30 days of receiving your order, and we'll be happy to help you with a return or replacement.

 

Q: How do I contact customer support?

A: We're here to help! The best way to reach us is by emailing us at [Your Support Email] or by filling out the form on our Contact Us page. Our team will get back to you within 24-48 hours.